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At Exfro, we take pride in sourcing high-quality products from local vendors and customizing them to meet our customers’ unique needs. We are committed to providing you with the best possible products and service. Due to the nature of our business, where customization is a key element, our return policy is designed to reflect this uniqueness.
1. Customized Products
All products offered by us are carefully customized to meet your specific requirements. This customization process begins shortly after an order is placed, and it includes various modifications, such as engraving, personalization, or tailor-made adjustments. Because of the unique nature of these products, returns and exchanges are generally not applicable.
2. Quality Assurance
We maintain rigorous quality control standards to ensure that every product we export meets our high-quality benchmarks. Before shipment, our team meticulously inspects each item to ensure it is free from defects or damage. In the unlikely event that you receive a product that does not meet our quality standards due to a manufacturing error or damage during transit, please contact our customer service team immediately.
3. Returns for Damaged or Defective Products
If you receive a damaged or defective product, please follow these steps:
- Contact our customer service team within 5 days of receiving the item.
- Provide clear photographs of the damaged or defective product, including the packaging.
- Our team will assess the issue and work with you to find a satisfactory resolution, which may include a replacement or refund.
4. Cancellations
Orders can be canceled within 24 hours of purchase before the customization process begins. After this period, cancellations are not possible due to the customization and sourcing procedures involved.
5. Refunds
Refunds are only applicable in cases of damaged or defective products, as mentioned in section 3. Refunds will be issued using the original payment method within 14-21 business days after we receive and inspect the returned item.
6. Customer Responsibilities
We kindly request that customers carefully review their orders and customization requests before finalizing their purchase to avoid any issues. Additionally, it is essential to provide accurate and complete shipping information to ensure successful delivery.
7. Contact Us
If you have any questions or concerns about our return policy or the products you’ve received, please do not hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction.
Exfro values your trust and aims to provide you with exceptional products and service. Thank you for choosing us as your preferred source of customized and locally-sourced items.